Thanks for taking an interest in our handmade range of dachshund gifts and merchandise. We understand you may have some questions which we have tried to answer for you here.

If you have any further enquiries that have not been addressed below, please contact us and we will reply as fast as humanly possible.

Information regarding our shipping and returns policy can be accessed here.

When will my order arrive?

Most orders will ship out from our shop within 1 day of ordering however, some orders may take 24 to 72 hours to process. Please note: we do not ship on weekends or public holidays.

If you have not received your delivery after 5-10 working days, please email us so we can follow up on it right away.

I'd like to purchase a product but I do not have a PayPal account, what are my options?

You have the option to pay with credit card via Paypal (without having to sign in), alternatively we also accept credit card (VISA or Mastercard) payments via Stripe. Both are secure payment gateways.

I'm overseas, can I purchase from your shop?

Yes, but we currently only offer ‘free shipping’ locally within Australia. If you are an International customer and interested in our dachshund gifts & merchandise, please get in touch for a custom shipping quote.

Shipping rate will vary depending on product weight and country it is shipped to.

Please note: The purchaser is responsible for paying all custom and duty fees in international orders.

I have a question, how can I get in touch with the business owner?

The best way to get in touch is to visit our contact Page and use the form provided or, send us an email.

All form submissions and emails will be handled accordingly by the business owner as soon as humanly possible.

Where are your products made?

Our product range of dachshund gifts & merchandise are all handmade by humans in our home studio on the Sunshine Coast, QLD Australia.

We support fellow local small businesses by sourcing local high quality materials.

I'd like to get featured of your instagram and facebook, how can I do this?

Submit your content by using our hashtag #upsidedachshund on Instagram – don’t forget to tag us so we get notified.

Alternatively you can click here to email them to us directly. We love all your tagged photos and will do our best to share to our followers when possible.